Refund policy

We have a 5-day return policy on defective products, which means you have 5 days after receiving your item to request a return if the item is defective or damaged.

To be eligible for a return, your item must be defective or damaged upon receipt and must be in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at toyweestore@gmail.com or via WhatsApp at +92 332 0390915.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items We do not accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return the defective item, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded on your original payment method within the same week (7 days). Please note it may take additional time for your bank or payment provider to process and post the refund.

For any questions, contact us at toyweestore@gmail.com or WhatsApp at +92 318 2991163.